ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents; representing over 9,000 members. Our members operate to professional standards far higher than the law demands and we campaign for greater regulation in this growing and increasingly important sector of the property market.

Checking that the system works is a vital part of ISO 9001:2015. An organization must perform internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this.

ISO 14001:2015 specifies requirements for an environmental management system to enable an organization to develop and implement a policy and objectives which take into account legal requirements and other requirements to which the organization subscribes, and information about significant environmental aspects.

This increasingly heavy regulatory burden means it is more important than ever that landlords understand the legal and regulatory environment in which they manage their lettings.We seek a fair legal and regulatory environment for landlord and tenant, and actively lobby the government at all levels on behalf of our members.

UKALA’s aims are two-fold. We are dedicated to representing the interests of letting and management agents in the UK, whilst also safeguarding the interests of both landlords and tenants. To assist these aims, in 2011 UKALA signed a mutually beneficial business agreement with the NLA, the leading association for private residential-landlords in the UK.